Process Compliance, Loss Prevention and Shrinkages

Semester and Year Offered: 5th Semester (Monsoon Semester 2019)

Course Coordinator and Team: Nikhil Charak and External Experts

Email of course coordinator: nikhil@aud.ac.in

Pre-requisites: The course focuses on the Job Role related to Store Manager (Level-7) in a retail store as per the guidelines of National Skill Qualification Framework (NSQF). The course is meant to be offered to those who have specific knowledge and skills related to Sales Associate (Level-4) & Team Leaders (Level-5) and Department Manager (Level-6) offered in 1st and 2nd year respectively.

Aim: This course will help learners to gain the knowledge and develop the skills about the process compliances in retail store. The purpose of process compliances, Loss Prevention and shrinkages control business plan is to create a future roadmap to re evaluate the current environment and to increase the impact of the process compliances, Loss Prevention and shrinkages control on organization policies and procedure, financial transaction, loss control, shortage reduction and health safety and security by adding the necessary components to increase the results

Course Outcomes:

On completion of the course, the students will be able to:-

• To draw various organisation policies of the retail industries
• To identify different means related to shrinkages of the retail stores and prepare such strategies for the prevention of losses.
• To explain the process of financial transactions in a store.
• To assess the health, safety and security issues in a retail store.
• Brief description of modules/ Main modules:

Module 1: Organisation Policies and Procedures The module will give the details about the organization policies legal, statutory compliances and regulations for store environment management of data and information about employment manuals

Module 2 : Organization Policy Procedures For Financial Transactions, Loss And Theft Prevention For Employees The module will give the brief idea about policies involving customer services types of financial transactions, financial transactions control procedure shoplifting policies and procedures for retailers identification of shoplifters and their methods, preventing employee theft in retail

Module 3 Health safety and security The module will describe the details about safety hazards in retail environment different types of hazards, floor safety, exterior concerns traffic control, dealing with hazardous chemicals,firesafetyandinsurance.
 

Assessment Details with weights:

Reading List:

1. Retail Services, Lee Perlitz, Dan Hill, Matthew Coxhill (pp 240- 350, Perlitz L, Hill Dan, Coxhill M, 2012)
2. Retail Management By S.C. Bhatia (pp 248-265, Bhatia, 2008)
3. Retail Security and Loss Prevention By Read Hayes (pp 3-167 Hayes R, 2014)