| Course Type | Course Code | No. Of Credits |
|---|---|---|
| Foundation Core | SVS1RM203 | 2 |
Semester and Year Offered: 2nd Semester (Winter Semester 2019)
Course Coordinator and Team: Nikhil Charak and External Experts
Email of course coordinator: nikhil@aud.ac.in
Pre-requisites: The course focuses on the Job Role related to Team Leader (Level-5) in a retail store as per the guidelines of National Skill Qualification Framework (NSQF). The course is meant to be offered to those who have specific knowledge and skills related to Sales Associate (Level-4)
Aim: The modules in this course are designed to teach the students to work effectively in team. They cover a range of skills like allocating and checking work in team, understanding and executing organisation’s policies.
Course Outcomes:
Student will be able to:
i. Allocate and check work in a retail store
ii. Work effectively in a retail organisation
iii. Demonstrate team work
Brief description of modules/ Main modules:
Module I: Organisation Policies and Procedures (8 hours Theory + 2 hours Practical = 10 hours)
Understanding Company’s Vision and Philosophy/Mission and Values; Understanding Company’s Policies and Procedures; Effectively Representing and Communicating Company’s Mission/Policies/ Procedures; Best Practices from Retail Industry through Case Studies
Module II: Developing and Managing Team Work (6 hours + 4 hours = 10hours)
Role, Skills and Responsibilities of a Team Leader; Effective Teamwork; Communication Etiquettes; Managing and Developing Relationships at Workplace; Planning and Organising Work; Collaboration; Personal Hygiene; Work-Life Balance.
Module III: Target Setting and Achieving Organisation’s Goals (7 hours +3 hours = 10 hours)
Understanding and Becoming Familiar with Organisational Goals and Teamwork; Organisational Guidelines and Work Instructions; Planning Realistic Targets for Self and Others; Work Allocation and Target Setting - Understanding the Targets Set, Monitoring and Mentoring the Process of Meeting the Targets, Moderating and Facilitating the Process of Meeting the Targets.
Assessment Details with weights:
S.No. | Assessment | Period of Assessment | Weightage |
1. | Assignments (Project/written assignment/portfolio) | After the completion of 1st and 2nd modules | Assignment 1 (Project) 50%
|
After the completion of the course | End term assessment (Written) (40%)
| ||
2. | Class Participation | All through the semester | 10% |
Total | 100% | ||
Reading List:
