Organisation and Team Dynamics

Home/ Organisation and Team Dynamics
Course TypeCourse CodeNo. Of Credits
Foundation CoreSVS1RM2032

Semester and Year Offered: 2nd Semester (Winter Semester 2019)

Course Coordinator and Team: Nikhil Charak and External Experts

Email of course coordinator:

Pre-requisites: The course focuses on the Job Role related to Team Leader (Level-5) in a retail store as per the guidelines of National Skill Qualification Framework (NSQF). The course is meant to be offered to those who have specific knowledge and skills related to Sales Associate (Level-4)

Aim: The modules in this course are designed to teach the students to work effectively in team. They cover a range of skills like allocating and checking work in team, understanding and executing organisation’s policies.

Course Outcomes:

Student will be able to:

i. Allocate and check work in a retail store

ii. Work effectively in a retail organisation

iii. Demonstrate team work

Brief description of modules/ Main modules:

Module I: Organisation Policies and Procedures (8 hours Theory + 2 hours Practical = 10 hours)

Understanding Company’s Vision and Philosophy/Mission and Values; Understanding Company’s Policies and Procedures; Effectively Representing and Communicating Company’s Mission/Policies/ Procedures; Best Practices from Retail Industry through Case Studies

Module II: Developing and Managing Team Work (6 hours + 4 hours = 10hours)

Role, Skills and Responsibilities of a Team Leader; Effective Teamwork; Communication Etiquettes; Managing and Developing Relationships at Workplace; Planning and Organising Work; Collaboration; Personal Hygiene; Work-Life Balance.

Module III: Target Setting and Achieving Organisation’s Goals (7 hours +3 hours = 10 hours)

Understanding and Becoming Familiar with Organisational Goals and Teamwork; Organisational Guidelines and Work Instructions; Planning Realistic Targets for Self and Others; Work Allocation and Target Setting - Understanding the Targets Set, Monitoring and Mentoring the Process of Meeting the Targets, Moderating and Facilitating the Process of Meeting the Targets.

Assessment Details with weights:



Period of Assessment



Assignments (Project/written assignment/portfolio)

After the completion of 1st and 2nd modules

Assignment 1 (Project)



After the completion of the course

End term assessment





Class Participation

All through the semester





Reading List:

  1. Covey, S. R. (1996). First Things First (Reprinted Edition). Free Press.
  2. Covey, S. R. (2013). The 7 Habits of Highly Effective People. India: Simon and Schuster.
  3. Fiore, Neil. (2007). The Now Habit: A Strategic Program for Overcoming Procrastination and Enjoying Guilt-Free Play(Revised Edition). USA: Penguin.
  4. Suresh (Sl), K. (2005). Positioning and Repositioning: Perspectives and Applications, Hyderabad: ICFAI University Press.