On-Job-Training

Semester and Year Offered: Monsoon Sem

Course Coordinator and Team:Ankush Rathor

Email of course coordinator:arathore@aud.ac.in

Pre-requisites:

The course focuses on the Job Role related to F&B service steward (Level-5) in Tourism and Hospitality Sector as per the guidelines of National Skill Qualification Framework (NSQF). The course is meant to be offered to those who have taken admission in the course & completed theory classes.

Course Objectives/Description:

The course focuses on the Job Role related to F&B service steward (Level-5) in Tourism and Hospitality Sector as per the guidelines of National Skill Qualification Framework (NSQF). The course is meant to be offered to those who have taken admission in the course.

Course Objectives/Description:

Objectives: The objective of the course is to familiarise the students with the Tourism and Hospitality industry and its various aspects. While the modules cover the various National Occupational Standards (NOS) as listed below, which will be tested by the Sector Skill Council, the course gives a deeper insight into the industry.

1. THC/N0301: Plan for serving food and beverages
2. THC/N0302: Greet customer, take orders and serve
3. THC/N0303: Clean tables and counters
4. THC/N0304: Deal with customer payment
5. THC/N0305: Resolve customer service issues
6. THC/N9901: Communicate with customer and colleagues
7. THC/N9902: Maintain customer-centric service orientation
8. THC/N9903: Maintain standard of etiquette and hospitable conduct
9. THC/N9904: Follow gender and age sensitive service practices
10. THC/N9905: Maintain IPR of organisation and customers
11. THC/N9906: Maintain health and hygiene
12. THC/N9907: Maintain safety at workplace

Note: For more details on the above NOS as well as other important details, please refer to http://thsc.in/KnowledgeResources/pdf/qpdetails/F&B%20Service%20Steward.pdf

Assessment Details with weights: