Managing Organisation Dynamics

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Course TypeCourse CodeNo. Of Credits
Foundation CoreSVS1RM4024

Semester and Year Offered: 4th Semester (Winter Semester 2019)

Course Coordinator and Team: Nikhil Charak and External Experts

Email of course coordinator:

Pre-requisites: The course focuses on the Job Role related to Department Manager (Level-6) in a retail store as per the guidelines of National Skill Qualification Framework (NSQF). The course is meant to be offered to those who have specific knowledge and skills related to Sales Associate (Level-4) & Team Leaders (Level-5) offered in 1st year.

Aim: Managing Organisation Dynamics is an essential part of BVoc- Retail Management course which emphasised on the importance team management and effective communication in handling day to day operations of retail stores

Course Outcomes:

Student will be able to:

  1. Interpret effective management of team and organisation structure
  2. Communicate with all stakeholders professionally.
  3. Allocate and check work in team
  4. Provide leadership for retail team
  5. Work effectively in an organisation

Brief description of modules/ Main modules:

Module 1: Working in a team

Retail Organisation Structure, Building collaboration, Inter and intra departmental, Engaging and Leading Teams, empowering team members, Conflict Management, roles and feedback, conflict resolution and techniques.

Module 2: Building High performance Team.

Human Resource planning, Human Resource analysis, Human Resource supply, Human Resource development, Human Resource forecasting. Team Selection, selection processes, identify expertise, knowledge, skills and attitude of team members.. Development of Team, importance of team, team dynamics .Work breakdown structure.

Module 3: Team Effectiveness

Supervision and Monitoring of teams, set performance objectives, effective communication strategies, ways to motivate and encourage the team. Review of team performance, various ways to measure team performance. Feedback and Engagement

Module-4: Effective communication with stakeholders.

Knowledge of Various Stakeholders (Employees, competitors, government, customers, suppliers). Handling business communication, importance of effective communication, effective communication and effective team work. Communication medium, various medium of communication, process of communication. Managing and ensuring effective communication channel, outcome of effective communication. Developing working relationship and communicating with stakeholders, effective communication and store performance.

Assessment Details with weights:




Period of Assessment



Assignments (Project/written assignment/portfolio)

All through the semester


Assignment 1 (25%)


Assignment 2 (25%)



Class Participation

All through the semester



End Semester Exam

End of Semester





Reading List:

  1. Nayar, V. (2010). Employees first, customers second: Turning conventional management upside down. Harvard Business Press.
  2. Thomas Kayser, (2010). Building Team Power: How to Unleash the Collaborative Genius of Teams for Increased Engagement, Productivity, and Results.
  3. Kevin Pritchard and John Eliot, (2012). Help the Helper: Building a Culture of Extreme Teamwork.
  4. Reldan S. Nadler, (2010). Leading with Emotional Intelligence: Hands-On Strategies for Building Confident and Collaborative Star Performers.
  5. Joe Frontiera, Daniel Leidl, Jim Kouzes and Barry Posner(2012). Team Turnarounds: A Playbook for Transforming Underperforming Teams
  6. James Cain and Barry Jolliff, (2010). Teamwork and Teamplay,