|Course Type||Course Code||No. Of Credits|
Semester and Year Offered: 4th Semester (Winter Semester 2019)
Course Coordinator and Team: Nikhil Charak and External Experts
Email of course coordinator: firstname.lastname@example.org
Pre-requisites: The course focuses on the Job Role related to Department Manager (Level-6) in a retail store as per the guidelines of National Skill Qualification Framework (NSQF). The course is meant to be offered to those who have specific knowledge and skills related to Sales Associate (Level-4) & Team Leaders (Level-5) offered in 1st year.
Aim: Managing Organisation Dynamics is an essential part of BVoc- Retail Management course which emphasised on the importance team management and effective communication in handling day to day operations of retail stores
Student will be able to:
Brief description of modules/ Main modules:
Module 1: Working in a team
Retail Organisation Structure, Building collaboration, Inter and intra departmental, Engaging and Leading Teams, empowering team members, Conflict Management, roles and feedback, conflict resolution and techniques.
Module 2: Building High performance Team.
Human Resource planning, Human Resource analysis, Human Resource supply, Human Resource development, Human Resource forecasting. Team Selection, selection processes, identify expertise, knowledge, skills and attitude of team members.. Development of Team, importance of team, team dynamics .Work breakdown structure.
Module 3: Team Effectiveness
Supervision and Monitoring of teams, set performance objectives, effective communication strategies, ways to motivate and encourage the team. Review of team performance, various ways to measure team performance. Feedback and Engagement
Module-4: Effective communication with stakeholders.
Knowledge of Various Stakeholders (Employees, competitors, government, customers, suppliers). Handling business communication, importance of effective communication, effective communication and effective team work. Communication medium, various medium of communication, process of communication. Managing and ensuring effective communication channel, outcome of effective communication. Developing working relationship and communicating with stakeholders, effective communication and store performance.
Assessment Details with weights:
Period of Assessment
Assignments (Project/written assignment/portfolio)
All through the semester
Assignment 1 (25%)
Assignment 2 (25%)
All through the semester
End Semester Exam
End of Semester